OUR STORY |
In 2002, a newly-single mother of two founded a company called Sweet Bed Bugs, with the mission to sell quality made-to-order children's bedding and sleeping bags. Starting with a $200 investment and based out of a 100 square foot spare bedroom, she launched an e-commerce site and crossed her fingers. And now, sixteen years later, Sweet Bed Bugs sells over 1,800 sleeping bags a month. In 2004, we successfully added Danish down comforters + pillows to our ever-changing mix of merchandise. Be sure to check in frequently to see new products!
Our Mission To be the #1 sleeping bag and bedding shop for creative and stylish tots everywhere! We aim to earn your trust and loyalty through our excellent customer service and years of experience. Every Sweet Bed Bugs employee is also a parent, and our children use the products we sell, so we can easily and honestly answer any questions and help guide you through our merchandise options. |
ORDERS:
You may place your order using our secure online payment system or by phone at: (800) 768-3613. We are not currently accepting sleeping bag orders outside the continental United States.
QUESTIONS?
If you have any questions or comments, please feel free to call or send an email. We are always happy to hear from you!
MAILING ADDRESS:
Sweet Bed Bugs
P O Box 404
South Pasadena, CA 91031-4044
PAYMENT
We accept Visa, MasterCard, American Express, Discover and PayPal.
SALES TAX
We are required to charge sales tax on all orders shipped to addresses in California. Orders shipped outside of California will not be charged sales tax.
SHIPPING
$10.00 STANDARD SHIPPING ON ALL ORDERS*
Flat rate shipping applies to standard USPS, FEDEX Home Delivery, or FedEx Ground shipments to one delivery address within the continental United States. It offsets our actual shipping cost, and does not apply to exchange orders. There are additional charges for overnight, two-day air, shipping to multiple addresses, or to the states of Hawaii, Alaska and other locations outside the continental United States. Please contact us for international shipping rates and/or expedited shipping options.
Sleeping bags are made-to-order and shipped directly from our manufacturer via USPS Priority Mail, usually within 5 - 10 business days.
Down comforters, pillows, and duvet cover sets are shipped directly from our importer's warehouse via USPS Priority Mail, usually within 2 - 3 business days.
We are not responsible for merchandise that is stolen from the delivery address after it is delivered.
RETURN/EXCHANGE/CANCELLATION POLICY
We want you to be happy, so all items (except custom made or non-standard orders) have a 30-day money back guarantee. We will refund your money upon receipt of merchandise. Shipping and rush charges are not refundable. If you have a return or exchange, please call us at (800) 768-3613 for a return authorization number (RA).
1. The item must be unused, in new condition and in original packaging. Please include a copy of the original packing slip in the return shipment.
3. Non-standard (items ordered with a non-standard reverse material) and custom made items cannot be returned or exchanged.
4. All items (including the above listed non-returnable items) that have a factory defect can be returned for evaluation. No advance replacements will be sent out. If the problem is a factory defect we will repair or replace the item at our discretion. Repairs and replacements will be given priority and turn-around is typically 1 week from the time we receive the item.
5. Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received by Sweet Bed Bugs for freight damage. If you find that merchandise has been damaged in transit, simply refuse the shipment. If the delivery service leaves the merchandise at the door and you are not available to inspect it for freight damage, and it is damaged you need to call the delivery service (USPS, Fed Ex or UPS) office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts. You may also be asked to send us pictures of damage/defect. We will be glad to help you with all aspects of your order.
6. All order cancellations must be received by telephone within 24 hours of the original order. Sweet Bed Bugs cannot cancel or change orders without additional charges after production begins.
INFANT SAFETY
For babies under 12 months, the CPSC, the American Academy of pediatrics and the National Institute of Child Health and Human Development recommend to remove pillows, quilts, comforters, sheepskin, pillow-like stuffed toys and other pillow-like soft products from the crib. Also, remove and discard all plastic bags your new bedding products was shipped in, as this bag could be a suffocation hazard for infants and children.
WASHING INSTRUCTIONS
Wash separately on a cold-water setting. No bleach of any kind. Tumble dry on a low or medium setting. Cool iron, if necessary.
How to care for a Down Pillow and Comforter:
All of our down comforters and pillows are machine washable, but we do suggest that you protect your comforter from soil and wear with a duvet cover. Always choose a washing machine with the largest possible drum capacity (min. 7 kg/15lbs), and wash your duvet on a delicates setting at 60°C / 140F with high water level and low drum rotation. A mild detergent is recommended, but please: no bleach!
The washing process should always be concluded with a centrifugation at ordinary or high speed.
ALWAYS TUMBLE DRY down comforters and pillows after washing. Dry them at 60-80°C / 140-170F together with a couple of tennis balls, or regularly take out the comforter and shake it thoroughly to break up the down lumps. To avoid any odor problems, let the drying continue until the comforter or pillow is completely dry.
Do not wash your comforter and pillow too often. Smaller stains can often be removed with a firmly wrung sponge and a bit of mild detergent. Excessive washing may cause a reduction of the carrying capacity of the down filling. For you to benefit from your down products for many years, we have a few pieces of advice, which will ensure that they stay nice and clean:
SECURITY
Orders sent to us over the Web are securely transmitted to our Web server via HTTPS (also called "secure socket layer" or SSL). No billing, shipping, or credit card information is stored on the server. Our computer is dedicated for our exclusive use; we don't share it with anyone else. Our Web server is only a Web server - it's not used for Web browsing and doesn't receive e-mail or news.
PRIVACY POLICY
WHAT OUR CUSTOMERS ARE SAYING:
"I ordered a sleeping bag for my youngest Grandson. His two older brothers have them and he wanted one of his own. I think they are wonderful bags. When the boys spend the night, they can put PJ's and anything else they may need in the pouch. They have been washed several times and still look great. Mom and Nana have been very pleased with the other two bags."
- B.L. Maumee, OH
"Wanted to let you know that I received the down comforter, pillow and duvet cover, and it was more than I expected!! I really love it and my son gets really excited to roll around on the pillow and comforter!! Thanks so much for your excellent service. I am really glad I chose your website. Your product exceeded my expectations, by far! Thank You from a very happy family in Truckee California (where yesterday it was 8 degrees when I woke, but I new my little guy was toasty warm under his comforter!"
- A.M. Truckee, CA
"I have 9 grandchildren (8 of them are 5 and under) and they ALL get a Sweet Bed Bugs sleeping bag at the appropriate age. They all LOVE them, every bag has survived the use and abuse of toddlers beautifully, and I'm a very happy customer! You'll hear from me regularly!"
- S. T. Waverly, Iowa
"Wow! We received our custom-sized Tuck-Me-In Comforter amazingly quickly. It is beautiful! It looks perfect in my daughter’s room. She loves being able to make her bed in a snap and does not miss waking up in the middle of the night to find that her comforter has fallen to the floor and she has to get down from her loft bed to get it. I would recommend Sweet Bed Bugs to anyone. Your service has been excellent, shipping quick, and the quality of the product is excellent. You have one very satisfied customer. Thanks a bunch!"
- J. W. Chapin, SC
"It is so nice to work with someone who is willing to jump through hoops to please their customers. The comforters look great and I will be sure to recommend your business to all my friends. The comforters are well made and beautiful, however, its the service that really impressed me. Thanks again."
- G.M. Yorba Linda, CA
"Just wanted to drop a note to let you know our daughter (age 3) loves her Ballerina sleeping bag. She loves to watch her favorite shows curled up in her sleeping bag. It is out everyday for her to use. She had a smaller one which was also made by your company. She has now given that one to her little sister (age 1) to use. We plan to take them to grandma and grandpa's house and in the car for long trips to use as pillows."
- C.G. Twinsburg, OH
"My twin babies LOVE their new down comforters. Its getting quite cold in the east...so my babies are nice and toasty thanks to you."
- I.P. Princeton, NJ
"I am more than delighted with the quality of the item I ordered. The ship time was incredibly fast. I look forward to ordering more items in the future. Thank you."
- A.S. Loma Linda, CA
"My daughters are 11 and 13, and are now appalled at taking their American Girl sleeping bags to sleepovers.As you probably know, the department stores stock Walt Disney or Sponge Bob sleeping bags,so their choices were either those (no way) or Academy survival type bags (again, no way). I stumbled onto your web site one night with my 11 year old, so you can expect another order soon for my 13 year old! Thanks,you have saved me from countless, and no doubt,fruitless, shopping expeditions."
L.M. - The Woodlands, TX
"The bedding is adorable, better than I thought. I'm thrilled. Thanks for the great service, and I will recommend your site to family and friends."
- S.W. - Pleasanton, CA
You may place your order using our secure online payment system or by phone at: (800) 768-3613. We are not currently accepting sleeping bag orders outside the continental United States.
QUESTIONS?
If you have any questions or comments, please feel free to call or send an email. We are always happy to hear from you!
- Contact Customer Service by phone at 800.768.3613. If we can not take your call immediately, simply leave a message and one of our representatives will call you back within 2 hours
- Customer Service hours are 9:00 am to 6:00 pm (Pacific Standard Time) Monday through Saturday
- You can contact us via email at: SweetBedBugs@yahoo.com
MAILING ADDRESS:
Sweet Bed Bugs
P O Box 404
South Pasadena, CA 91031-4044
PAYMENT
We accept Visa, MasterCard, American Express, Discover and PayPal.
SALES TAX
We are required to charge sales tax on all orders shipped to addresses in California. Orders shipped outside of California will not be charged sales tax.
SHIPPING
$10.00 STANDARD SHIPPING ON ALL ORDERS*
Flat rate shipping applies to standard USPS, FEDEX Home Delivery, or FedEx Ground shipments to one delivery address within the continental United States. It offsets our actual shipping cost, and does not apply to exchange orders. There are additional charges for overnight, two-day air, shipping to multiple addresses, or to the states of Hawaii, Alaska and other locations outside the continental United States. Please contact us for international shipping rates and/or expedited shipping options.
Sleeping bags are made-to-order and shipped directly from our manufacturer via USPS Priority Mail, usually within 5 - 10 business days.
Down comforters, pillows, and duvet cover sets are shipped directly from our importer's warehouse via USPS Priority Mail, usually within 2 - 3 business days.
We are not responsible for merchandise that is stolen from the delivery address after it is delivered.
RETURN/EXCHANGE/CANCELLATION POLICY
We want you to be happy, so all items (except custom made or non-standard orders) have a 30-day money back guarantee. We will refund your money upon receipt of merchandise. Shipping and rush charges are not refundable. If you have a return or exchange, please call us at (800) 768-3613 for a return authorization number (RA).
1. The item must be unused, in new condition and in original packaging. Please include a copy of the original packing slip in the return shipment.
3. Non-standard (items ordered with a non-standard reverse material) and custom made items cannot be returned or exchanged.
4. All items (including the above listed non-returnable items) that have a factory defect can be returned for evaluation. No advance replacements will be sent out. If the problem is a factory defect we will repair or replace the item at our discretion. Repairs and replacements will be given priority and turn-around is typically 1 week from the time we receive the item.
5. Damaged merchandise will be replaced and/or repaired at our discretion. It is the responsibility of the purchaser to inspect ALL shipments received by Sweet Bed Bugs for freight damage. If you find that merchandise has been damaged in transit, simply refuse the shipment. If the delivery service leaves the merchandise at the door and you are not available to inspect it for freight damage, and it is damaged you need to call the delivery service (USPS, Fed Ex or UPS) office within 24 hours of delivery and file an immediate freight claim to report damage in addition to calling us for replacement parts. You may also be asked to send us pictures of damage/defect. We will be glad to help you with all aspects of your order.
6. All order cancellations must be received by telephone within 24 hours of the original order. Sweet Bed Bugs cannot cancel or change orders without additional charges after production begins.
INFANT SAFETY
For babies under 12 months, the CPSC, the American Academy of pediatrics and the National Institute of Child Health and Human Development recommend to remove pillows, quilts, comforters, sheepskin, pillow-like stuffed toys and other pillow-like soft products from the crib. Also, remove and discard all plastic bags your new bedding products was shipped in, as this bag could be a suffocation hazard for infants and children.
WASHING INSTRUCTIONS
Wash separately on a cold-water setting. No bleach of any kind. Tumble dry on a low or medium setting. Cool iron, if necessary.
How to care for a Down Pillow and Comforter:
All of our down comforters and pillows are machine washable, but we do suggest that you protect your comforter from soil and wear with a duvet cover. Always choose a washing machine with the largest possible drum capacity (min. 7 kg/15lbs), and wash your duvet on a delicates setting at 60°C / 140F with high water level and low drum rotation. A mild detergent is recommended, but please: no bleach!
The washing process should always be concluded with a centrifugation at ordinary or high speed.
ALWAYS TUMBLE DRY down comforters and pillows after washing. Dry them at 60-80°C / 140-170F together with a couple of tennis balls, or regularly take out the comforter and shake it thoroughly to break up the down lumps. To avoid any odor problems, let the drying continue until the comforter or pillow is completely dry.
Do not wash your comforter and pillow too often. Smaller stains can often be removed with a firmly wrung sponge and a bit of mild detergent. Excessive washing may cause a reduction of the carrying capacity of the down filling. For you to benefit from your down products for many years, we have a few pieces of advice, which will ensure that they stay nice and clean:
- When you get up in the morning, you should turn your comforter over in order to let it release the moisture that it has absorbed during the night.
- Also, shake the comforter out when you make the bed. This keeps it full, light and airy.
- You should air the comforter and pillow as often as possible. Always do so in the duvet cover and never in direct sunlight. Avoid vacuum cleaning and beating. You may use a soft brush, and if necessary all of our down comforters and pillows can be washed in the washing machine.
SECURITY
Orders sent to us over the Web are securely transmitted to our Web server via HTTPS (also called "secure socket layer" or SSL). No billing, shipping, or credit card information is stored on the server. Our computer is dedicated for our exclusive use; we don't share it with anyone else. Our Web server is only a Web server - it's not used for Web browsing and doesn't receive e-mail or news.
PRIVACY POLICY
WHAT OUR CUSTOMERS ARE SAYING:
"I ordered a sleeping bag for my youngest Grandson. His two older brothers have them and he wanted one of his own. I think they are wonderful bags. When the boys spend the night, they can put PJ's and anything else they may need in the pouch. They have been washed several times and still look great. Mom and Nana have been very pleased with the other two bags."
- B.L. Maumee, OH
"Wanted to let you know that I received the down comforter, pillow and duvet cover, and it was more than I expected!! I really love it and my son gets really excited to roll around on the pillow and comforter!! Thanks so much for your excellent service. I am really glad I chose your website. Your product exceeded my expectations, by far! Thank You from a very happy family in Truckee California (where yesterday it was 8 degrees when I woke, but I new my little guy was toasty warm under his comforter!"
- A.M. Truckee, CA
"I have 9 grandchildren (8 of them are 5 and under) and they ALL get a Sweet Bed Bugs sleeping bag at the appropriate age. They all LOVE them, every bag has survived the use and abuse of toddlers beautifully, and I'm a very happy customer! You'll hear from me regularly!"
- S. T. Waverly, Iowa
"Wow! We received our custom-sized Tuck-Me-In Comforter amazingly quickly. It is beautiful! It looks perfect in my daughter’s room. She loves being able to make her bed in a snap and does not miss waking up in the middle of the night to find that her comforter has fallen to the floor and she has to get down from her loft bed to get it. I would recommend Sweet Bed Bugs to anyone. Your service has been excellent, shipping quick, and the quality of the product is excellent. You have one very satisfied customer. Thanks a bunch!"
- J. W. Chapin, SC
"It is so nice to work with someone who is willing to jump through hoops to please their customers. The comforters look great and I will be sure to recommend your business to all my friends. The comforters are well made and beautiful, however, its the service that really impressed me. Thanks again."
- G.M. Yorba Linda, CA
"Just wanted to drop a note to let you know our daughter (age 3) loves her Ballerina sleeping bag. She loves to watch her favorite shows curled up in her sleeping bag. It is out everyday for her to use. She had a smaller one which was also made by your company. She has now given that one to her little sister (age 1) to use. We plan to take them to grandma and grandpa's house and in the car for long trips to use as pillows."
- C.G. Twinsburg, OH
"My twin babies LOVE their new down comforters. Its getting quite cold in the east...so my babies are nice and toasty thanks to you."
- I.P. Princeton, NJ
"I am more than delighted with the quality of the item I ordered. The ship time was incredibly fast. I look forward to ordering more items in the future. Thank you."
- A.S. Loma Linda, CA
"My daughters are 11 and 13, and are now appalled at taking their American Girl sleeping bags to sleepovers.As you probably know, the department stores stock Walt Disney or Sponge Bob sleeping bags,so their choices were either those (no way) or Academy survival type bags (again, no way). I stumbled onto your web site one night with my 11 year old, so you can expect another order soon for my 13 year old! Thanks,you have saved me from countless, and no doubt,fruitless, shopping expeditions."
L.M. - The Woodlands, TX
"The bedding is adorable, better than I thought. I'm thrilled. Thanks for the great service, and I will recommend your site to family and friends."
- S.W. - Pleasanton, CA
